Feedback

We are always delighted to be given feedback from College service users, whether suggestions, compliments or complaints. If you want to give us feedback, good or bad, on any aspect of the services offered by the College we want to know so that we can continue to do what we do well or put things right and improve our services. Students have the opportunity to discuss any concerns with tutors or other members of staff before submitting a formal complaint. 

Please use the Suggestions, Complaints or Thank You Forms, available at all College sites, or choose one of the online forms below:

Information

Please use this form if you wish to request information.

Suggestion

Please user either the paper version (PDF Document below) or the online form if you wish to make a suggestion as to how we can improve the quality of our service.

Download a paper suggestion form (PDF, 24Kb)
Thank you

Please user either the paper version (PDF Document below) or the online form if you have been impressed with the attitude and approach taken by a member of staff to provide you with an excellent service whether relating to teaching or administration.

Download a paper thank you form (PDF, 24Kb)
Complaint

North East Scotland College is committed to ensuring that all clients and customers receive the best possible service and we are anxious to respond to any problems quickly and remedy any defect as soon as possible.

We require all staff to be responsive to any difficulties encountered by students and other clients of the College. In particular we require teaching staff to develop a classroom atmosphere in which you can express your views openly and in which problems can be dealt with directly and immediately. If anyone finds cause for complaint with any aspect of the service we offer you, please tell us by whatever means is most convenient e.g. a paper complaints form, telephone, letter, fax, email, face to face or via this online form. Of course we will regret the fact that we have been unable to meet your needs fully, but we also welcome the opportunity of investigating the problem, responding to you, and remedying any deficiency in our service. As a first stage (if you are a student) you should if possible, report the problem to your lecturer or class tutor. If he/she cannot help you, please complete the following complaints form.

Complaints will be logged on receipt and a response will be provided to most complaints within 5 working days, although those which require a longer investigation will be acknowledged initially and a response provided within 20 working days. The College will ensure that all complaints are treated in a confidential manner. To ensure that you are happy with the response you have received, you will be sent a satisfaction questionnaire after an interval of 3 weeks to find out if you are satisfied with the complaints process. Progress in dealing with each complaint will be monitored systematically.

North East Scotland College is an equal opportunities college therefore all complaints are administered in compliance with the Data Protection Act and Freedom of Information Act.

Please user either the paper version (PDF Document below) or the online form if you are not happy with any aspect of the service offered by the College so that we can improve the quality of the service we offer to our clients.

Download a paper complaints form (PDF, 65Kb) Download our complaints policy (PDF, 376.53Kb)
Website

Please use this form if you wish to make a suggestion as to how we can improve the quality of our website.

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