If you are having technical problems with your personal device then you should contact the IT Help Zone in the Aberdeen City Campus. The Help Zone is manned by helpful and informative students and staff, who should be able to help you with whatever technical difficulty you are facing.
If you are based at the Altens Campus then you will find an IT Help Zone self-help station within the Library+ area. This is an iPad full of advice and guidance on a wide range of common technical issues. You will also find a telephone that will connect you directly the IT Help Zone reception at the Aberdeen City Campus if required.
Accessing IT support as a Distance Learning student
If you are a Distance Learning student, please contact your department directly for help with passwords and the logging of support calls for faults. Alternatively, students can use the following contacts:
Fraserburgh Campus: Email the Distance Learning Team on email@example.com or telephone 01346 506014 or 01346 586136.
Aberdeen Campuses: Email Will Sinclair, ICT & Quality Co-Ordinator on firstname.lastname@example.org or telephone 01224 612007.
Outside of normal office opening hours, students can contact the RM Helpdesk for support by emailing email@example.com or telephoning 01224 612233. Please ensure that when contacting RM, you include your name, date of birth, student number and full details of the problem.
IT Help Zone
North East Scotland College
Aberdeen City Campus
Aberdeen AB25 1BN
Telephone: 01224 612510Email: firstname.lastname@example.org
|Monday||9:00am - 4:00pm|
|Tuesday||9:00am - 4:00pm|
|Wednesday||9:00am - 4:00pm|
|Thursday||9:00am - 4:00pm|
|Friday||9:00am - 4:00pm|