Female and male students looking at computer

Fraserburgh CampusIT Help Zone

This facility is currently closed, but will be open today: 8:45am - 3:45pmview full opening hours here

Supporting you with any technical issues you may have.

Fraserburgh Campus IT Help Zone:

About

The new IT Help Zone at our Fraserburgh Campus is operated by students, for students! The helpdesk’s primary aim is to provide you with guidance and support when it comes to a range of technical IT-related issues - whether on your own personal device, or on a BYOD device. The Help Zone staff provide a wide range of services including assistance with passwords, WIFI, anti-virus & fault finding as well as general troubleshooting.

Should you require assistance when the IT Help Zone is closed, then you will find a self-help station within the Library+. The self-help station is an iPad full of advice and guidance on a wide range of common technical issues. You will also find a telephone is available to connect you directly to the IT Help Zone at the Aberdeen City Campus, should you need further assistance.

Accessing IT support as a Distance Learning student

If you are a Distance Learning student, please contact your department directly for help with passwords and the logging of support calls for faults. Alternatively, students can use the following contacts:

Fraserburgh Campus: Email the Distance Learning Team on distancelearning2@nescol.ac.uk or telephone 01346 506014 or 01346 586136.

Aberdeen Campuses: Email Will Sinclair, ICT & Quality Co-Ordinator on w.sinclair@nescol.ac.uk or telephone 01224 612007.

Outside of normal office opening hours, students can contact the RM Helpdesk for support by emailing helpdesk@nescol.ac.uk or telephoning 01224 612233. Please ensure that when contacting RM, you include your name, date of birth, student number and full details of the problem.

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Contact

Location

IT Help Zone

North East Scotland College

Fraserburgh Campus

Henderson Road

Fraserburgh

Aberdeenshire AB43 9GA

Telephone: 01346 584321

The IT Help Zone at our Fraserburgh Campus is located next to the Coffee Shop in the upper level of the Atrium.

Opening hours

Monday8:45am - 3:45pm
Tuesday8:45am - 3:45pm
Wednesday8:45am - 3:45pm
Thursday8:45am - 3:45pm
Friday8:45am - 3:45pm
SaturdayClosed
SundayClosed

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