5 hour over 1 month


01 Aug 2019




  • Business & Management

Why take this course?

This course underlines the importance of providing good customer service. It is aimed at learners who work in a wide range of settings including the retail and service industries. Students will learn about Unique Selling Points (USPs) and Unique Service Offers (USOs), and about how these, together with effective communication, can increase customer satisfaction and loyalty. The course also explores the purpose of a Customer Charter and identifies the legislation that applies in the workplace to protect both customers and service users.

What you will experience

The online materials include quizzes, activities and checklists to help reinforce learning as students work through each topic. In addition, learners will be asked to take an online assessment to check their knowledge on completion of the course.