Benefits
Better customer experiences set organisations apart from their competitors and keep customers coming back for more.
Why take this course?
This course is aimed at any front-line staff who come into contact with and have regular interactions with customers.
WorldHost customer service training is an interactive, engaging experience open to all, covering real-world situations. Flexible content ensures that workshops are always highly relevant allowing trainers to adapt the content to suit your organisation. Participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.
WorldHost training is the foundation for establishing a culture of excellence and driving business transformation. You’ll be amazed how much people can learn in a single day.
What you will experience
- Identifying customer needs and managing expectations
- The importance of making a great first impression
- Applying customer service within your role and sector
- Communication skills to improve your customer interactions
- Leaving a lasting impression
- Planning for professional development
Certification
Certificate awarded by People 1st upon successful completion of the one-day programme. For more information on other similar courses go to people1st.co.uk.
Student Stories
Abby Grant
Business & Management
HND Accounting
“For anyone considering studying Accounting at NESCol, I would say it will definitely set you up and give you the right foundation for progressing on to a career in accountancy. I feel the skills I learned at college have been very beneficial in the work I am doing today. I use my knowledge gained at college of accounting principles and taxation every day.”
Read more about Abby's story
Ami Batchelor
Business & Management
HND Advertising & PR
“This course will benefit you in more ways than one and the lecturers are some of the best people you’ll get to meet.”
Read more about Ami's story
Lewis Gordon
Business & Management
Business & Administration Apprenticeship
“This vocational route has allowed me to get a good balance between work and my social life, and have healthy finances!”
Read more about Lewis's story
Nicole Faulkner
Business & Management
HND Legal Services
“College really helped me bridge the gap between being in relatively small classes at school and being in huge lectures at university.”
Read more about Nicole's story
Kieran & Mykaela Alexander
Business & Management
HND Legal Services
“The lecturers on the course were just brilliant and had so much valuable knowledge and experience to pass on.”
READ MORE ABOUT THEIR STORY
Lana Laing
Business & Management
Accounting
“The College’s links with Johnston Carmichael allowed me to see accounts in practice. When I got offered a job after college, I was delighted that changing my career path had worked out.”
Read more about Lana's story
Alex Grogan
Business & Management
Legal Services
“During my two years at NESCol studying Legal Service, I have learnt so much – every day I learned something new. I loved my lecturers and my classmates, and I gained confidence along the way. I ended up successfully passing my HND with As.”
Read more about Alex's story
Applications
Please note: Course delivery – in response to Covid -19, courses may be delivered through a blend of campus-based classes and/or remote learning. Please check at time of booking. All classroom environments follow strict government social distancing guidelines to ensure the health and safety of students, staff and visitors.
Please note that this service will only accept credit or debit card payment for the full course fee.
If you are eligible for Remission of Fees then you must complete this booking form and supply the relevant fee waiver documents to one of our Campuses or Centres. Some courses are not eligible for fee waiver applications. For further information please contact our Student Advice Centre.
Aberdeen City Campus
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Starts 28 May 2021
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Duration 1 Day
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Day Friday
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Time 9:15 am - 4:30 pm
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Course Code YENCU-W204A
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Fees £95
Completed forms should be signed and returned to us at the following freepost address:
The Student Information & Admissions Manager
North East Scotland College
FREEPOST RTJJ-TXBA-AEZS
Aberdeen City Campus
Gallowgate
Aberdeen
Scotland
UK AB25 1BN
Part-time Booking Form
Waiver 1 Form
Employer Booking Form
Please note that timetabling changes can often occur after the Part-time Course Guide is published, and as a result the printed version of the guide may not hold the most up-to-date information.
We therefore advise you that all start dates and times listed on the website are at all times accurate, and should be used as your main point of reference before booking your course.
If you take up a place on a College course, at the start of the course you will be asked to sign an enrolment form. In signing the form and/or taking up a place on a College course, you will enter into a contract with the College and be bound by the North East Scotland College Standard Terms and Conditions of Study. Copies of the Terms and Conditions are available for inspection on notice boards and at various locations throughout the College, at the College Reception, on the College website: nescol.ac.uk, or can be obtained on request from the Student Funding and Admissions Manager, North East Scotland College, Aberdeen City Campus, Gallowgate, Aberdeen AB25 1BN. Please note that courses are offered subject to (a) there being sufficient numbers of enrolments and (b) the availability of resources. The College reserves its right (i) not to run courses where the number of students is considered insufficient or where resources are unavailable and (ii) in certain circumstances, to refuse admission to an individual applicant.
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