Interests

  • Business & Management

Why take this course?

This course is aimed at any front-line staff who come into contact with and have regular interactions with customers.

WorldHost customer service training is an interactive, engaging experience open to all, covering real-world situations. Flexible content ensures that workshops are always highly relevant allowing trainers to adapt the content to suit your organisation. Participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.

WorldHost training is the foundation for establishing a culture of excellence and driving business transformation. You’ll be amazed how much people can learn in a single day.

What you will experience

  • Identifying customer needs and managing expectations
  • The importance of making a great first impression
  • Applying customer service within your role and sector
  • Communication skills to improve your customer interactions
  • Leaving a lasting impression
  • Planning for professional development