IT HelpZone

If you are having technical problems with your personal device then you should contact our IT HelpZones located in each of our three main campuses.

During term-time our HelpZones are manned by helpful and informative students and staff. The team can help with passwords, give advice on IT related issues, PAT Test your devices (which must be done before you can use them at College), and troubleshoot technical issues.

Contact our IT HelpZones

Aberdeen City Campus

Telephone 01224 612510
Email studenthelpdesk@nescol.ac.uk

Opening hours

The IT HelpZone is located on the Lower Ground of the Tower Block in the seating area across from Dino’s Cafe.

Monday – Friday: 8:45am – 4pm
Saturday: Closed
Sunday: Closed

Fraserburgh Campus

Telephone 01346 586123
Email studenthelpdesk@nescol.ac.uk

Opening hours

The IT HelpZone is located on the upper level of the main atrium.

Monday – Friday: 8:30am – 3.30pm
Saturday: Closed
Sunday: Closed

Outside of the IT Helpzone operating hours, students can contact the College’s staff IT Helpdesk for support. They are available as follows:

Monday – Thursday: 8.30am – 5pm

Friday: 8.30am – 3.45pm

Saturday: Closed

Sunday: Closed

Please ensure that when contacting the IT Helpdesk, you include your name, date of birth, student number and full details of the problem.

Telephone 01224 612233
Email helpdesk@nescol.ac.uk

Distance Learning students

If you are a Distance Learning student, please contact your department directly for help with passwords and the logging of support calls for faults. Alternatively, students can use the following contacts:

Aberdeen Campuses

Email Will Sinclair (ICT & Quality Co-Ordinator) at w.sinclair@nescol.ac.uk or telephone 01224 612007.

Fraserburgh Campus

Email the Distance Learning Team at distancelearning2@nescol.ac.uk or telephone 01346 506014 or 01346 586136.