IT HelpZone

Supporting you with any technical issues you may have

About IT Helpzone

If you are having technical problems with your personal device then you should contact our  IT HelpZones located in each of our three main campuses.  During termtime our HelpZones are manned by helpful and informative students and staff. The team can help with passwords, give advice on IT related issues, PAT Test your devices (which must be done before you can use them at College), and troubleshoot technical issues.

 

Aberdeen City Campus

The IT HelpZone is located on the Lower Ground of the Tower Block in the seating area across from Dino’s Cafe.

Opening hours

Monday: 8.30am – 4.30pm
Tuesday: 8.30am – 4.30pm
Wednesday: 8.30am – 4.30pm
Thursday: 8.30am – 4.30pm
Friday: 8.30am – 3.45pm
Saturday: Closed
Sunday: Closed

Contact

Email:studenthelpdesk@nescol.ac.uk

Tel: 01224 612510

 

Aberdeen Altens Campus

The IT HelpZone is located in the Library within the Main (M) Block.

Opening hours

Monday to Friday: 8.45am – 4.00pm
Saturday: Closed
Sunday: Closed

Contact

Email:studenthelpdesk@nescol.ac.uk

Tel: 01224 

 

Fraserburgh Campus

The IT HelpZone is located on the mezzanine level of the main atrium.

Opening hours

Monday to Friday: 8.30am – 3.30pm
Saturday: Closed
Sunday: Closed

Email:studenthelpdesk@nescol.ac.uk

Tel: 01346 586123

 

Outside of normal office opening hours, students can contact the NESCol staff IT Helpdesk for support. Please ensure that when contacting the IT Helpdesk, you include your name, date of birth, student number and full details of the problem.
Email:  helpdesk@nescol.ac.uk

Tel:01224 612233

 


Distance Learning Students

If you are a Distance Learning student with a course code beginning with YB  or YQ, please contact your department directly for help with passwords and the logging of support calls for faults.

Aberdeen Campuses
Distance learning students working through our Aberdeen Campuses should contact:
Email: w.sinclair@nescol.ac.uk
Tel: 01224 612007


Fraserburgh Campus
Distance learning students working through our Fraserburgh Campus should contact:
Email: Distance Learning Team distancelearning2@nescol.ac.uk
Tel: 01346 506014 or 01346 586136.