Welcome to NOVA, our College Chatbot. This virtual assistant is here to help with general questions about the College, our services, and where to find information. By using this chatbot, you agree to the following terms of service.
1. Informational Use Only
The responses provided by the chatbot are for general information purposes only. While we aim to ensure accuracy, the chatbot may occasionally provide incorrect, outdated, or incomplete information. It should not be relied upon as a sole source of advice for decisions involving finances, wellbeing, academic choices, or legal matters.
Always verify critical information through official College channels or by speaking directly with a member of staff.
2. No Liability
The College does not accept liability for any loss, damage, or inconvenience arising from the use of information provided by this chatbot. This includes, but is not limited to, actions taken or decisions made based on chatbot responses.
3. Safeguarding and Emergencies
This chatbot is not monitored in real time and is not an appropriate channel for reporting safeguarding concerns or emergencies.
If you are in immediate danger or require urgent help, please:
- Contact emergency services (999 in the UK)
- Reach out to a trusted College staff member
- Use the College’s safeguarding reporting channels – Report + Support
4. Acceptable Use
Users must not:
- Intentionally submit harmful, offensive, or illegal content
- Attempt to manipulate the chatbot or bypass restrictions
- Use the chatbot for purposes unrelated to College support
5. Scope of Responses
The chatbot is designed to assist with queries about:
- College services
- Admissions
- Funding and support
- IT and systems access
- Student life
It may decline to answer questions outside of this scope, and it may not always understand nuanced or complex requests.
6. AI Limitations
This chatbot is powered by artificial intelligence and learns from various data sources. However:
- It may “hallucinate” or generate plausible-sounding but incorrect responses
- It may not always reflect current policies, dates, or processes
- It may not understand context, emotions, or sarcasm
7. Data and Privacy
Interactions with the chatbot may be recorded for quality monitoring, training, and safeguarding purposes. Do not include any personal, sensitive, or confidential information in your messages.
Please refer to our Privacy Policy for more information.