Online Certificate


Flexible start date




  • Business & Management


  • Online

Why take this course?

Whether you an individual wanting to progress in their career, or an employer looking to upskill staff, skills in problem solving and decision making are a key element for any team leader or management role.

This course covers subjects such as defining, investigating and analysing problems, data and information, evaluating problems, and planning techniques.

What you will experience

Course content:

Section 1: Defining, investigating and analysing problems – Learn how to describe a problem, its nature, scope and impact.

Section 2: Data and information – Discover how to gather and interpret information to identify possible solutions to a problem.

Section 3: Evaluating options – Learn how to evaluate options to make a decision and about decision making techniques to evaluate options to arrive at the best solution.

Section 4: Planning techniques – Cover how to plan, monitor and review the implementation and communication of decisions.