Why take this course?
This Unit introduces the essential skills required to effectively manage and organise an administrative environment. It is suitable for learners who wish to progress to a supervisory/managerial level. You will explore the key concepts which underpin the role of the Office Manager and will be introduced to some essential skills required to effectively manage and organise an administrative environment. On completion of the entire Unit, you will be able to:
- Manage and lead people and activities within the office environment
- Manage organisational change
- Manage and co-ordinate the recruitment and selection process
- Evaluate the role of training and development within the office environment
What you will experience
The Unit has four main areas which have been split into separate outcomes:
In Outcome 1 you are required to explore the role of the Office Manager within the context of delegation, decision making, planning and the budgetary process. You will also look at different approaches to leadership and will evaluate how these may impact on employee motivation.
In the Outcome 2 you will examine the key concepts which underpin change management and you will analyse and apply the Political, Economic, Social, Technology, Environmental, Legislative (PESTEL) framework to a given case study or real life scenario. You will also look at resistance to change, identify some of the reasons why people resist change, and study appropriate strategies to overcome resistance to change.
In Outcome 3 you are required to investigate the recruitment and selection process and you will gain an insight into the staff planning cycle. As part of the assessment for this outcome you will be required to create key documents which support the recruitment and selection process and you will learn of the importance associated with adherence to relevant legislation.
Outcome 4 will explore the key areas relating to training and development within the working environment. You will gain insight into the induction process and you will learn how to identify training needs within an organisational context. You will gain awareness of the performance review process and learn how this process can be used to identify training needs. You are also required to evaluate different methods of on-the-job and off-the-job training. Finally, you will explore different ways to evaluate the overall effectiveness of the training.
For successful completion of this Unit, you are required to achieve a satisfactory level of performance in all assessed work. To do this you will be expected to apply the concepts you have learned during the unit to the given case study scenario/real life situation. Assessment for outcomes 1 and 2 may be based on a case study or workplace situation and evidence may be presented in electronic or hard copy format. Assessment for outcomes 3 and 4 may be based on assessments of a given case study or real life situation. Candidates could produce evidence based on a simulated case study or an actual workplace situation.