Online certificate


Flexible start date




  • Business & Management
  • Professional Cookery, Hospitality & Events Management


  • Online

Why take this course?

Providing a good customer service experience is vital for a successful company.

Whether you are an individual wanting to develop your customer service skills to gain employment or benefit your job role, or an employer looking for a customer service training course for your staff, this course has you covered.

What you will experience

Course content:

Section 1: The principles of customer service in an organisation – Learn about the policies and procedures for customer service and the dangers of poor customer service.

Section 2: How customer needs and expectations are identified – Discover how to identify what resources are needed when completing planned activities as well as how best to assess and support team performance in achieving objectives.

Section 3: How to balance customer expectations against the organisation’s offer – Learn the limitations of customer service and how to meet customer expectations outside of the organisation’s offer.

Section 4: How complaints are handled – Understand what leads a customer to complain, how to find resolutions to complaint, the impact of complaints and why complaints are monitored.

Section 5: Legislation relating to customer service – Discover the customer-related legislation involved in customer service, individual health and safety responsibilities and gaining approval to make changes to procedures and practices.