Entry requirements
Previous knowledge or experience would be of benefit but is not essential.
Why take this course?
Providing a good customer service experience is vital for a successful company.
Whether you are an individual wanting to develop your customer service skills to gain employment or benefit your job role, or an employer looking for a customer service training course for your staff, this course has you covered.
What you will experience
Course content:
Section 1: The principles of customer service in an organisation – Learn about the policies and procedures for customer service and the dangers of poor customer service.
Section 2: How customer needs and expectations are identified – Discover how to identify what resources are needed when completing planned activities as well as how best to assess and support team performance in achieving objectives.
Section 3: How to balance customer expectations against the organisation’s offer – Learn the limitations of customer service and how to meet customer expectations outside of the organisation’s offer.
Section 4: How complaints are handled – Understand what leads a customer to complain, how to find resolutions to complaint, the impact of complaints and why complaints are monitored.
Section 5: Legislation relating to customer service – Discover the customer-related legislation involved in customer service, individual health and safety responsibilities and gaining approval to make changes to procedures and practices.
Key Facts
Everything you need to know before applying for this course.
What you will need
Students must have access to a computer with a broadband internet connection.
Student Stories
Mercy Brown
Professional Cookery, Hospitality & Events Management
HND Events Management
“I’m so proud to have achieved my HND and come so far on my journey to achieving my degree. There is no age limit to education and achieving your dreams. If anyone else is thinking about returning to education, I would tell them to go for it!”
Read more about Mercy's story
Sara Giudici
Professional Cookery, Hospitality & Events Management
Professional Cookery & Advanced Professional Cookery
“I would definitely recommend studying professional cookery at NESCol to anyone interested in hospitality or catering. I may soon be looking for a part-time employee who is in their final year of studying at college so we could end up working together!”
Read more about Sara's story
Abby Grant
Business & Management
HND Accounting
“For anyone considering studying Accounting at NESCol, I would say it will definitely set you up and give you the right foundation for progressing on to a career in accountancy. I feel the skills I learned at college have been very beneficial in the work I am doing today. I use my knowledge gained at college of accounting principles and taxation every day.”
Read more about Abby's story
Ami Batchelor
Business & Management
HND Advertising & PR
“This course will benefit you in more ways than one and the lecturers are some of the best people you’ll get to meet.”
Read more about Ami's story
Lewis Gordon
Business & Management
Business & Administration Apprenticeship
“This vocational route has allowed me to get a good balance between work and my social life, and have healthy finances!”
Read more about Lewis's story
Nicole Faulkner
Business & Management
HND Legal Services
“College really helped me bridge the gap between being in relatively small classes at school and being in huge lectures at university.”
Read more about Nicole's story
June Jaffrey
Professional Cookery, Hospitality & Events Management
HND Events Management
“Coming back to College has given me a great sense of achievement, I feel like I’ve been using my brain again! I met a lovely bunch of people there and got on well with everyone, including the younger students in the class.”
Read more about June's story
Kieran & Mykaela Alexander
Business & Management
HND Legal Services
“The lecturers on the course were just brilliant and had so much valuable knowledge and experience to pass on.”
READ MORE ABOUT THEIR STORY
Lucy Gordon
Professional Cookery, Hospitality & Events Management
“The lecturers are what makes the course so special. They have an abundance of industry experience allowing them to share skills and knowledge while always making lessons enjoyable. I am gutted that my time at the College has come to an end, however I am delighted to have secured my dream job at Restaurant Andrew Fairlie in Gleneagles.”
Read more about Lucy's story
Lana Laing
Business & Management
Accounting
“The College’s links with Johnston Carmichael allowed me to see accounts in practice. When I got offered a job after college, I was delighted that changing my career path had worked out.”
Read more about Lana's story
Applications
This course is offered for free to students aged 16-24 and young people in the region to enhance skills and employability. Select the ‘SkillsBooster‘ option when booking below. More on SkillsBooster courses.
Please note that this service will only accept credit or debit card payment for the full course fee.
If you are eligible for Remission of Fees then you must complete this booking form and supply the relevant fee waiver documents to one of our Campuses or Centres. Some courses are not eligible for fee waiver applications. For further information please contact our Student Advice Centre.
Online
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Starts Flexible start date
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Course Code YBNXC-O231A
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Fees £32.00
Completed forms should be signed and returned to us at the following freepost address:
The Student Information & Admissions Manager
North East Scotland College
FREEPOST RTJJ-TXBA-AEZS
Aberdeen City Campus
Gallowgate
Aberdeen
Scotland
UK AB25 1BN
Distance Learning Application Form
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